Shipping policy > roWaves Technologies

SHIPPING POLICY

Availability

The products on www.rowaves.com are currently available only for EU and can be delivered by express courier or express mail.

Our products are made individually and with great care, making the production time going up to 10 working days, if not available immediately in stock.

In addition, up to 3-4 business days for handling and delivery can be added, from the moment when the order is confirmed. For holidays and discount periods, the delivery time may be extended.

Courier  / post office service

We deliver with fast courier, from Sibiu, Romania, only for mcHF transceiver. The courier company is DHL. Shipping details will be provided to the customer via email used for placing the order, together with the tracking number. For the rest of the products, we ship with EMS (Express Mail Service), registered with tracking number.

Delivery schedule

By courier, the honored courier orders will be delivered from Monday to Friday from 09:00 to 17:00 at the address mentioned in the order. Upon request, the courier can also deliver on Saturdays. Weekend days and legal holidays are not considered as working days. Once the product is placed under the responsibility of the courier company, we do not assume the delays that may occur until the proper delivery of the parcel.

Delivery time

It can vary between 3 (DHL) and 14 business days (some countries). We do not offer any warranty on this time. Objective reasons may lead to the delivery of parcels being delayed and they do not concern us.

Costs

The payment can be done using a debit card, or a credit card, or PayPal, we reserve our right to change the payment method without prior notice. Shipping & handling cost can vary between  €8  and €30 (DHL cost). This cost will be included in the invoice issued by AVIRVAREI ANDREI PETRICĂ INTREPRINDERE INDIVIDUALĂ and in the total payment, according to the confirmation email.

For orders over €500 we offer free shipping, but we reserve our right to evaluate the eligibility of the customer prior to delivering the Service. The confirmed orders are typically handed over the next day to the courier to be delivered on the third or fourth business day (if the route is NOT loaded) to the end customer.

Receiving the package

The recipient will receive the package based on its signature at delivery. Returns are accepted only based on a RMA (Return Merchandise Authorization).

Return costs & cancellation

If the order has to be canceled before delivery, please contact us at support@rowaves.com so we can review the order status. If it has not yet been submitted for processing, the cancellation request can be honored. Otherwise, we reserve the right to retain the amount paid and continue to deliver the order. Repeated return requests by the same customer are considered abuse. For more details, see the return policy. Any return costs will be paid by the customer.