Cancellation Policy
1. Legal Base
According to GEO no. 34/2014 (RO) on consumer rights under distance contracts, the consumer has the right to withdraw from this contract without having to justify the decision to withdraw and without incurring any costs other than those referred to in Article 13 paragraph 3) and Article 14 of the Government Emergency Ordinance no.34 / 2014, within 14 days from the date of physical possession of the product. It is recommended that the returned product is in the same condition as it was delivered (in original packaging with all accessories, intact labels and accompanying documents).
2. Exceptions
No contracts can be invoked for the return of the following product categories:
a) products that present physical changes, strokes, scratches, shocks (not referred to as aesthetic defects within the first 48 hours of receiving the product). The new product is delivered after receiving and checking the returned one within a maximum of 14 working days. We do not accept products with physical change, kicks, scratches, shocks, excessive use and / or unauthorized interventions etc., for return;
b) products made on special orders;
c) the provision of digital content that is not delivered on a physical carrier if the performance has begun with the express prior consent of the buyer and after the buyer has confirmed that he has become aware that he will lose his right of withdrawal;
For returned products used, the value will be diminished according to OUG 34/2014, art. 14, par. 3. (RO).
3. Right of Withdrawal
The consumer informs roWaves Technologies about the withdrawal decision or may persobally return theproduct to Sibiu, Str. Onisifor Ghibu, No. 1, 550020, Floor 1, Romania. Within 48 business hours after the notification is sent, the buyer will receive an registration number and details of the forwarded request, by e-mail. Communication with the client will be done in writing, ONLY at the valid email address used to place the order.
4. Costs and Fees Generated by Declination OF The Order
a) costs owned by the buyer: if the product is returned to a state where it can no longer be sold as a new one, a fee will be required to return to its original stage (if possible) or to cover the difference in price resulting from the sale of the product as second-hand or, at the customer’s option, we will re-dispatch the product at its expense (article 14, paragraph 3).
* Note (if the malfunction is detected within the first 48 hours of reception).
5. Reimbursment of The Amounts
Refunds will be made no later than 14 days after the consumer is informed about the withdrawal decision made by the seller (article 13 (1), (2), (3) and (4)). According to art. 24, points 2 and 3, the day on which the consumer exercises the right to withdraw from the contract will not be taken into account when calculating the term, and if the last day of the term is a non-working day, roWaves Technologies will extend the term accordingly untill the next working day.
Shipping & Returns
1. Shipping Options
We deliver all packages with DHL courier company (Dalsey, Hillblom and Lynn) from our office & warehouse based in Sibiu, 55020, Str. Prof. Onisifor Ghibu No.1, Romania. Shipping details (carrier & cost) will be displayed in clear text during checkout process and emailed to the customer after placing the order. The tracking number is emailed as order status update to the customer, after the parcel is prepared and ready to be shipped (usually 1-2 working days).
2. Shipping service & schedule
The shipping service is DHL Express Worldwide (courier company) and the honored courier orders will be delivered from Monday to Friday from 09:00AM-17:00PM (local destination country time) at the address mentioned in the order. Weekend days and legal holidays are not considered working days. Once the parcel is placed under the responsibility of the courier company, we do not assume the delays that may occur until the proper delivery of the parcel.
3. Delivery time
It can vary between 2-9 working days. We do not offer any warranty on this time. Objective reasons may lead to the delivery of parcels being delayed and they do not concern us.
4. Shipping charges
Shipping rates vary for different locations. The shipment charges are calculated during final checkout and listed visible on the website, after the billing and shipping data is filled in. Enter a address in the first step of the check-out or – even easier – create a customer account. Then the calculation will be done automatically when you are logged in. We have integrated an automatic shipping cost calculation in the online shop: Enter your delivery address in the first step of the check-out process or create your personal customer account. You can also create different delivery addresses in your personal customer account. Afterwards, the shipping costs are calculated automatically. The calculation refers to product parameters such as weight, height and length and the distance to the specified delivery address. A detailed list of countries we ship to and approx shipping costs based on destination, is published below, besides the calculation performed by the website itself during checkout.
The payment can be done using a debit card, or a credit card, or PayPal, we reserve our right to change the payment method without prior notice. Shipping & handling cost can vary between €8 and €30. This cost will be included in the invoice issued by roWaves Technologies and in the total payment, according to the confirmation email.
For orders over €1000 we offer free shipping, but we reserve our right to evaluate the eligibility of the customer prior to delivering the Service. The confirmed orders are typically handed over the next day to the courier to be delivered on the third or fourth business day (if the route is NOT loaded) to the end customer.
5. Reimbursment of The Amounts
Refunds will be made no later than 14 days after the consumer is informed about the withdrawal decision made by the seller (article 13 (1), (2), (3) and (4)). According to art. 24, points 2 and 3, the day on which the consumer exercises the right to withdraw from the contract will not be taken into account when calculating the term, and if the last day of the term is a non-working day, roWaves Technologies will extend the term accordingly untill the next working day.
