Terms and conditions > roWaves Technologies

Legal base

According to GEO no. 34/2014 (RO) on consumer rights under distance contracts, the consumer has the right to withdraw from this contract without having to justify the decision to withdraw and without incurring any costs other than those referred to in Article 13 paragraph 3) and Article 14 of the Government Emergency Ordinance no.34 / 2014, within 14 days from the date of physical possession of the product. It is recommended that the returned product is in the same condition as it was delivered (in original packaging with all accessories, intact labels and accompanying documents).

Exceptions

Products or services returns can be denied in the following situations:

a. products that present physical changes, strokes, scratches, shocks (not referred to as aesthetic defects within the first 48 hours of receiving the product). The new product is delivered after receiving and checking the returned one within a maximum of 14 working days. We do not accept products with physical change, kicks, scratches, shocks, excessive use and / or unauthorized interventions, etc. for return.

b. software, unsealed licenses (operating systems, applications, antiviruses, etc.), unsealed games, unsecured warranty extensions;

c. products made on special orders;

d. the provision of digital content that is not delivered on a physical carrier if the performance has begun with the express prior consent of the buyer and after he has confirmed that he has become aware that he will lose his right of withdrawal;

e. sealed products which can not be returned for reasons of health or hygiene and which have been unsealed by the consumer;

For returned products used, the value will be diminished according to OUG 34/2014, art. 14, par. 3. (RO)

Exercising the right of withdrawal

Consumer informs roWaves Technologies about cancellation and / or return. The Service provider will initiate the RMA to customer within 72 business hours, upon receiving the cacellation notice. If RMA is approved, consumer has to return to products in 10 business days to Address. Communication with the customer will be done in writing using the email address used to place the order.

Costs and fees generated by declination of the order

Costs covered by the buyer:

– if the product is returned to a state where it can no longer be sold as a new one, a fee will be required to return to its original stage (if possible) or to cover the difference in price resulting from the sale of the product as second-hand or, at the customer’s option, we will re-dispatch the product at its expense (Article 14, paragraph 3).

Costs covered by the seller:

– return and courier costs for the product in which the buyer renounces the purchase of the product within 14 days of receipt of the product;
– product that does not match the specifications in the seller’s offer;
– a product that does not meet the specifications detailed in the buyer’s order;
– inoperative product within 48 hours of receipt or parcels showing reception damage *.* Note (if the malfunction is detected within the first 48 hours of reception).

Amounts reimbursement

Refunds will be made no later than 14 days after the consumer is informed of the withdrawal decision by the seller (Article 13 (1), (2), (3) and (4)). According to art. 24, points 2 and 3, the day on which the consumer exercises the right to withdraw from the contract will not be taken into account when calculating the term, and if the last day of the term is a non-working day, roWaves Technologies will extend the term accordingly .

Terms and conditions > roWaves Technologies

GENERAL PRESENTATION

SHIPPING POLICY

CANCELLATION POLICY

PRIVACY POLICY

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please choose one of our colleagues below, to request the information you need, or send us an email to support@rowaves.com. You can also use the contact form on the "Contact" page. We are available ONLY Monday to Friday, from 9-17h. Thank you!