Terms and Conditions

Terms of service

Please read the entire agreement. By using and ordering from this website you agree to these terms. If you do not agree, please do not use this site. If you have any questions or concerns, feel free to contact us.

roWaves Technologies – the commercial brand name of the AVIRVAREI ANDREI PETRICĂ INTREPRINDERE INDIVIDUALĂ, based in Romania, having its registered office in Sibiu, Str. 28th, Frunzei, with Reg. No.: F32/383/2014 and tax registration code / EU VAT ID: RO33063056.

This website is managed by AVIRVAREI ANDREI PETRICĂ INTREPRINDERE INDIVIDUALĂ. Throughout this website (www.rowaves.com), the terms “us” and “our” refers to roWaves Technologies. roWaves Technologies offers this site, including all the information, tools and services available to you, the user, subject to the acceptance of all terms, conditions, policies and announcements mentioned herein. By visiting our site and buying something from us, you engage and accept our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those terms and conditions and policies mentioned here and / or available via hyperlink. Please read these Terms of Use carefully before accessing or using our website. If you do not agree to all of the terms and conditions of this agreement, then you may not access the site or use any service (s). If these Terms and Conditions are considered to be an offer, acceptance is expressly limited to these Terms and Conditions.

All new features or tools added to the current store/site will also be subject to the Terms and Conditions. You may review the latest version of the Terms of Service on this page at any time. We reserve the right to update, modify or replace any part of these Terms and Conditions by posting updates and / or changes to our site. It is your responsibility to periodically check this page for changes. Continued use or access to the website after publishing any changes is the acceptance of these changes.

1. Terms of online usage

By accepting these Terms and Conditions, you acknowledge that you need to be least the age of majority in your state or province of residence. You cannot use our product’s in other ways that they were intended, nor can you, in the use of the products or Services, breach any laws (including, but not limited to, copyright laws). You do not have to and you are not allowed to send viruses or codes of destructive nature or affect the website or it’s dependencies in any way or form. A breach of any of the Terms will result in immediate termination of the Services offered/provided to you, by IP blocking or in severe cases in DNS blocking.

2. General usage

We reserve our right to refuse the delivery of service to anyone for any reason at any time. You understand that your data that you willingly to us (not including credit card information) can be transferred unencrypted and involves (a) transmissions on different networks; and (b) changes in accordance with the technical requirements of the connection networks or devices. Credit card information is always encrypted during network transfer. You agree not to reproduce, copy, sell, resell or exploit any portion of the Service, use of the Service or access to this Service. Titles used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

3. Accuracy and completion

We are not responsible if the information we provide on this website is not accurate, complete or updated. The material on this site is provided free for general information only. Any trust in the materials on this site is at your own risk. We reserve the right to modify the content of this site at any time, but we have no obligation to update any information on this site. You agree that it is your responsibility to monitor the changes made on this website. We attempt to ensure that information on www.roawaves.com is complete, accurate and current. Due to the large number of products we have, it is very hard to maintain documentation for every one. We cannot, therefore, guarantee that all information on this site is complete or current.

4. Modification of service and prices

Prices of our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content listed on this website) without notice and at any time. We will not be liable to you or to any other third party for any modification, price change, suspension or discontinuation of the Service.

5. Products and services

Certain products or services may only be available online through this website. These products or services may have limited quantities and can only be returned or exchanged in accordance with our return policy. We have made every effort to display as accurately as possible the colors and images of our products that appear in this online store. The images depicting products are not binding and they are subject to change without notice. The actual products may differ from the images that depict them. We can not guarantee that your computer monitor screen will display the colors properly. We reserve the right, but we are not obliged to limit the sales of our products or Services to any person, geographic region or jurisdiction. We can exercise this right on a case-by-case basis. We reserve the right to limit the amount of products or Services we offer. All product descriptions or product prices may be modified at any time without notice at our discretion. We reserve the right to interrupt any product at any time. We do not guarantee the quality of any products, Services, information or other materials purchased or obtained by you, to meet your expectations or that any error in the Service will be corrected.

6. Accuracy of Information

We reserve the right to refuse any order you placed on our website. We may, at our discretion, limit or cancel the quantities purchased by individual, legal entity or any other means. These restrictions may include orders placed by or under the same customer account, the same credit card and / or orders that use the same billing and / or delivery address. If we make a change or cancellation of an order, we may try to inform you by contacting you at the email address and / or billing address or the telephone number provided at the time of the order. We reserve the right to limit or prohibit orders which, in our opinion, appear to be placed by non-authorized dealers, non-authorized distributors or unauthorized persons. You agree to provide complete, correct data about your shipping details and your account, for all purchases made in our online store. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete the transactions and contact you as necessary. For more details, see Cancellation / Return Policy.

7. Optional access tools

We may give you access to third-party tools that we do not monitor or control. You acknowledge and agree that we provide access to such tools “as it is / they are” and “just as well” without warranties, representations or conditions of any kind and without any approval. We will not have any liability arising out of the use or use of our optional third party tools. Any use of the Optional Tools offered through the Site is entirely at your own risk and discretion, and you must make sure you are familiar with and agree with the terms that those third-party tools are providing. We can also offer new services and / or new features on the site in the future (including the launch of new tools and resources). Such new features and / or services will also be subject to these Terms and Conditions.

8. Third party links

Certain content, products and services available through our Service may include third-party materials. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for reviewing or evaluating content or accuracy and we do not guarantee and will have no responsibility or liability for third party materials or sites or other third party materials, products or services. We are not liable for any damages or damages relating to the purchase or use of goods, services, resources, content or any other transactions made in connection with third-party websites. Carefully review the policies and practices of third parties and make sure you understand them before engaging in any transaction. Complaints, claims, concerns or questions about third-party products should be directed to those third parties and not to us.

9. User comments, feedback and other practices

If, at our request, you submit certain specific information (for example, entries to a contest) or without a request from us, you submit ideas, suggestions, proposals, plans or other creative materials online, by e-mail, mail or in otherwise (collectively, “comments”), you agree that we may, without limitation, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you send to us. We are not obliged (1) to keep any comments confidential; (2) pay compensation for any observations; or (3) respond to any comments. We may, but do not have the obligation to monitor, edit or remove the content we determine at our discretion, that it is illegal, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise unpleasant or infringing the intellectual property of any parts or these Terms and Conditions.

You agree that your submitted comments will not violate any third party rights, including copyright, trademark, privacy, personality or other personal or property rights. You also agree that your comments will not contain libelous or unlawful, abusive or obscene material, or contain any computer virus or other malware that could affect in any way the operation of the Service or any related website. You can not use a fake email address, pretend to be someone else than you or mislead us or other third parties regarding the origin of any comments. You are solely responsible for any comments you make and their accuracy. We assume no liability for any comments posted by you or any other third party.

10. Personal information

The presentation of your personal information through this website is governed by our Privacy Policy. To see the Privacy Policy, see the appropriate GDPR section.

11. Errors, inaccuracies and omissions

Occasionally, there may be information on our site or in the Service, that contains typographical errors, inaccuracies or omissions that refer to the description of products, prices, promotions, offers, shipping charges, transit time and availability. We reserve the right to correct errors, inaccuracies or omissions and to change or update information or to cancel orders if any information in the Service or any related website is inaccurate at any time without prior notice (including after you have sent / submit the order). We do not commit to update, modify or clarify the information in the Service or any associated website, including, without limitation, price information, except as otherwise provided by law. No updated or applied data within the Service or any associated website should be specified to indicate that all information in the Service or any related website has been modified or updated.

12. Prohibited use

In addition to other prohibitions set forth in these Terms and Conditions, it is forbidden to use the site or its contents: (a) for any illegal purpose, (b) request other persons to engage in or participate in any illegal acts, (c) violate any international, federal, provincial or state regulations, rules, laws or ordinances, (d) violate our intellectual property rights or the intellectual property rights of others, (e) harassment, abuse, insult, injury, defamation, libel, despair, intimidation or discrimination on terms of sex, sexual orientation, religion, ethnicity, race, age, national origin or disability, (f) present false or misleading information, (g) attempt or transmit viruses or any other malicious code that will or may be used in any way that will affect the functionality or functionality of the Service or of any Web site, other Web sites or the Internet, (h) collect or track the personal information of others, (i) spam, phish, pharm, pretext, spider, crawl or scrape, (j) for any obscene or immoral purpose, or (k) interfere with or circumvent the security features of the Service or any associated website, other Web sites or the Internet. We reserve the right to cancel your use of the Service or any related website service for violation or for any prohibited use that we found.

13. Declining warranties of service usage

We do not guarantee, represent or warrant that the use of our service will be uninterrupted, timely, secure or error free. We do not guarantee that the results obtained through the use of the Service will be accurate or reliable or repeatable. You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time without notice. You expressly agree that the use or inability to use the Service is yours. The Service and all products and services delivered through the Service are (except as expressly stated to us) provided “as it is” and “available” for your use, without representation, warranty or condition of any kind, implicitly including all implied warranties or conditions of merchantability, commercial quality, durability, title and non-infringement.

AVIRVAREI ANDREI PETRICA INTREPRINDERE INDIVIDUALA’s directors, officers, employees, affiliates, agents, contractors, trainees, suppliers, service providers or licensors will not be liable for any damage, loss, claim or any other direct, indirect, or consequential damages including, but not limited to, lost profits, lost revenue, lost savings, loss of data, replacement costs or any similar damage, whether based on contract, offenses (including negligence on your use of any service or any products purchased through the Service or any other claim in any way related to your use of the Service or any Product including, but not limited to, any errors or omissions in any content or loss or any damage arising from the use of the service or any content (or products) uploaded, transmitted, or otherwise made available through the service, even if recommended by the service. Because some states or jurisdictions do not allow exclusion or limitation of liability for incidental or consequential damages, in such states or jurisdictions our liability is limited to the maximum permitted by law.

14. Indemnification

You agree to indemnify, defend and hold harmless to AVIRVAREI ANDREI PETRICA INTREPRINDERE INDIVIDUALA (roWaves Technologies) and our directors, subsidiaries, affiliates, partners, officers, directors, agencies, contractors, licensors, service providers, subcontractors, suppliers, trainees and employees, reasonable charge. If any provision of these Terms and Conditions is found to be illegal, void or unenforceable, such provision shall nevertheless be enforceable to the fullest extent permitted by applicable law, and the unrecognizable portion shall be deemed separate from these Terms of Service, this determination will not affect the validity and applicability of any remaining provisions.

15. Closing the service for users

The obligations of the parties incurred before the termination date will remain in effect at the termination of this agreement for all purposes. These Terms of Service are only valid if and until they are terminated by us. You may decline these Terms and Conditions at any time by announcing that you no longer wish to use our Services or when you cease to use our site. If, in our opinion, you fail or we suspect that you have failed to comply with any term or provision of these Terms and Conditions, we may also terminate this Agreement at any time without notice and you will remain liable for all amounts due including, termination; and / or, as a consequence, may refuse access to our services (or any part thereof). Failure by us or the exercise of any right or provision of these Terms and Conditions does not constitute a waiver of this right or provision. These Terms and Conditions and any policies or operating rules posted by us on this site or in connection with the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, replacing any previous agreements, communications, and proposals or oral, or written, between you and us (including, but not limited to, previous versions of the Terms and Conditions). Any ambiguities in the interpretation of these Terms and Conditions will not be admitted as interpreting.

16. Government law

These Terms of Use and any other separate agreements under which we provide Services will be governed in accordance with the laws of Romania.

17. Changes of the terms of service

You may review the latest version of the Terms of Service on this page at any time. We reserve the right, at our sole discretion, to update, modify or replace any part of these Terms of Service by posting updates and changes to our site. It is your responsibility to periodically check our website for changes. Continued use or access to our site or the Service following the posting of any change to these Terms of Service constitutes acceptance of these changes.

18. Contact information

Questions about our Terms of Service should be sent to support@rowaves.com. Thank you for understanding and for accepting these Terms of Service.

19. Revision date

These Terms of Service have been revised on 3rd of April 2021.

Shipping and returns policy

The products displayed on www.rowaves.com are available worldwide and can be delivered by express courier (DHL Express/Economy, shipping worldwide or via Registered Mail – Romanian Post Office, shipping to EU only). Our products are built individually and with great care, in an ESD safe environment, making the production time going up to 10-20 working days, if not available immediately in stock (displayed clear on product page). In addition, up to 2-3 business days for handling and delivery can be added, from the moment when the order is confirmed. The approx. delivery time (in days) is detailed in table below, for each country / region worldwide.

DHL Express Service – from our office & warehouse based in Sibiu, 550136, Str. Calea Turnișorului 36, Romania. Shipping details will be displayed in clear text during checkout process and emailed to the customer after order placement. The tracking number is emailed as order status update to the customer, after the parcel is prepared and ready to be shipped (usually 1-2 working days). This shipment is extremely fast: 1-5 days, worldwide.

DHL Economy Select – from our office & warehouse based in Sibiu, 550136, Str. Calea Turnișorului 36, Romania. Shipping details will be displayed in clear text during checkout process and emailed to customer after order placement. The tracking number is emailed as order status update to the customer, after the parcel is prepared and ready to be shipped (usually 1-2 working days). This shipment is fast: 4-6 days usually, worldwide.

Romanian Post Office (Posta Romana, www.posta-romana.ro) from Sibiu, Romania. Shipping cost its fixed at € 12.5 and will be displayed in clear text during checkout process and emailed to the customer after placing the order. This shipment is registered mail (tracking no. included and emailed to customer). We ship only once/week, usually Friday. Delivery in 3 – 10 days all Europe. This shipping method is valid only for EU countries.

2. Shipping service and schedule

The shipping service is DHL Express Worldwide (courier company) and the honored courier orders will be delivered from Monday to Friday from 09:00AM-17:00PM (local destination country time) at the address mentioned in the order. Weekend days and legal holidays are not considered working days. Once the parcel is placed under the responsibility of the courier company, we do not assume the delays that may occur until the proper delivery of the parcel.

3. Delivery time

It can vary between 2-9 working days. We do not offer any warranty on this time. Objective reasons may lead to the delivery of parcels being delayed and they do not concern us.

4. Shipping charges

Shipping rates vary for different locations. The shipment charges are calculated during final checkout and listed visible on the website, after the billing and shipping data is filled in. Enter a address in the first step of the check-out or – even easier – create a customer account. Then the calculation will be done automatically when you are logged in. We have integrated an automatic shipping cost calculation in the online shop: Enter your delivery address in the first step of the check-out process or create your personal customer account. You can also create different delivery addresses in your personal customer account. Afterwards, the shipping costs are calculated automatically. The calculation refers to product parameters such as weight, height and length and the distance to the specified delivery address. A detailed list of countries we ship to and approx. shipping costs based on destination, is published below, besides the calculation performed by the website itself during checkout.

The payment can be done using a debit card, or a credit card, or PayPal, we reserve our right to change the payment method without prior notice. Shipping & handling cost can vary between €10 and €35. This cost will be included in the invoice issued by roWaves Technologies and in the total payment, according to the confirmation email.

For orders over €1000 we offer free shipping, but we reserve our right to evaluate the eligibility of the customer prior to delivering the Service. The confirmed orders are typically handed over the next day to the courier to be delivered on the third or fourth business day (if the route is NOT loaded) to the end customer.

5. Receiving the package

The customer will receive the package based on its signature at delivery. Returns are accepted only based on a RMA (Return Merchandise Authorization) form.

6. Return costs and cancellation

If the order has to be canceled before delivery, please contact us at support@rowaves.com or use the contact form, so we can review the order status. If it has not yet been submitted for processing, the cancellation request can be honored. Otherwise, we reserve the right to retain the amount paid and continue to deliver the order. Repeated return requests by the same customer is considered abuse. Any return costs will be paid by the customer.

7. Taxes

The end customer (you) is responsible for any VAT, tariff, duty, taxes, handling fees, brokerage charges, customs clearance charges, etc. required by your country for importing consumer goods! All international shipments are eligible for these fees. There is no way for roWaves Technologies (the shipper) to predict your country’s customs/fee habits, so be prepared to pay full VAT on the fully declared value of your order as well as any customs fees your country’s DHL, UPS, FedEx or postal system may charge you! There are some services that can estimate the duty/taxes, while they’re not 100% accurate they can be helpful. Keep a printout of your email receipt as you may have to send a copy to your customs office or to the carrier. If you do not pay the required brokerage fees, VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc – we cannot issue any refunds.

Our shipping system is completely automated, and we cannot falsify customs forms. The customs forms will accurately describe the contents and cost of your order. We cannot mark orders as “gift”, “sample”, “educational” or lower the values. roWaves Technologies makes best efforts to follow all rules, regulations and laws for export compliance.

Cancellation policy

1. Legal base

According to GEO no. 34/2014 (RO) on consumer rights under distance contracts, the consumer has the right to withdraw from this contract without having to justify the decision to withdraw and without incurring any costs other than those referred to in Article 13 paragraph 3) and Article 14 of the Government Emergency Ordinance no.34 / 2014, within 14 days from the date of physical possession of the product. It is recommended that the returned product is in the same condition as it was delivered (in original packaging with all accessories, intact labels and accompanying documents).

2. Exceptions

No contracts can be invoked for the return of the following product categories:

Products that present physical changes, strokes, scratches, shocks (not referred to as aesthetic defects within the first 48 hours of receiving the product). The new product is delivered after receiving and checking the returned one within a maximum of 14 working days. We do not accept products with physical change, kicks, scratches, shocks, excessive use and / or unauthorized interventions etc., for return;
Products made on special orders;
The provision of digital content that is not delivered on a physical carrier if the performance has begun with the express prior consent of the buyer and after the buyer has confirmed that he has become aware that he will lose his right of withdrawal.

For returned products used, the value will be diminished according to OUG 34/2014, art. 14, par. 3. (RO).

3. Right of withdrawal

The consumer informs roWaves Technologies about the withdrawal decision or may personally return the product to Sibiu, Str. Calea Turnișorului 36, Romania. Within 48 business hours after the notification is sent, the buyer will receive an registration number and details of the forwarded request, by email. Communication with the client will be done in writing, ONLY at the valid email address used to place the order.

4. Costs and fees generated by declination of the order

a) costs owned by the buyer: if the product is returned to a state where it can no longer be sold as a new one, a fee will be required to return to its original stage (if possible) or to cover the difference in price resulting from the sale of the product as second-hand or, at the customer’s option, we will re-dispatch the product at its expense (article 14, paragraph 3).

b) costs incurred by the seller: return and courier costs for the product in which the buyer renounces the purchase of the product within 14 days of receipt of the product, a product that does not match the specifications in the seller’s offer, a product that does not meet the specifications detailed in the buyer’s order, inoperative product within 48 hours of receipt or parcels showing reception damage *.

* Note (if the malfunction is detected within the first 48 hours of reception).

5. Reimbursement of the amounts

Refunds will be made no later than 14 days after the consumer is informed about the withdrawal decision made by the seller (article 13 (1), (2), (3) and (4)). According to art. 24, points 2 and 3, the day on which the consumer exercises the right to withdraw from the contract will not be taken into account when calculating the term, and if the last day of the term is a non-working day, roWaves Technologies will extend the term accordingly until the next working day.